Desktop Support Technician


Under the direction of the Manager of Regional Service Delivery, provide Tier II responsibilities for the day-to-day 24x7 Desktop operations. Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for ISS managed departments. Responsible for ensuring that policies, standards, standard operating procedures and how-to documents are followed and utilized. Communicate effectively, both verbally and written to clients and peers. Effectively apply escalation process within the guidelines of the Desktop SLA. Participate in the weekly rotational after-hours on-call support.
This department is recruiting for two Desktop Support Technicians.


Understanding of Microsoft Networking and Active Directory
Knowledge of Microsoft Windows 7 and above
Knowledge of ISS Email System (Outlook, Exchange and OWA)
Able to prepare high level project plans, presentations, procedures, diagrams and other technical documentation
Understanding of DNS, DHCP, WINS and TCP/IP
Ability to work independently with minimal supervision as well as in a team environment
Ability to follow escalation procedure within IT Operations
Establish standards and procedures for best practices, enabling commitments to established SLA's.
Ability to research and test new technologies and processes
Demonstrate ability to develop creative solutions to complex problems
Understanding of various Desktop Management Systems such as anti-virus software, patch management and software delivery
Ability to prioritize and execute tasks in a high-pressure environment
Ability to communicate the status of various systems to management and/or support personnel
Ability to skillfully react to a fluid and constantly changing work environment.
Ability to train, delegate and review the work of staff members.
Ability to prioritize, organize and multitask various work assignments
Strong technical abilities with excellent communication and interpersonal skills
Knowledge of Microsoft Office Suites (Word, Excel, PowerPoint, Access, Project, Visio, FrontPage, etc.)
Knowledge of standard desktop applications on images.
Knowledge of VPN remote software and RDP setup.
Knowledge of Mainframe TN 3270 and printing
Understand ITIL overview and tier structure support using ticket tracking system
Ability to image, label and post configure devices.
Knowledge of Apple OSX operating system
Knowledge of virtualization (Citrix XenApp, XenDesktop)

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Desktop Support Specialist 1
San Diego, CA Epsilon Systems Solutions, Inc.
Los Angeles, CA California State University, Los Angeles
Customer service/Internal Sales Support
Carson, CA Ultimate
Customer Sales & Support Assistant
Hollister, CA The Job Window
Hospital/Customer Service Technician , Los Ang...
Los Angeles, CA Universal Hospital Services
Customer Service & Sales Support Representative
Temecula, CA The Job Window