Patient Resource Specialist

ResponsibilitiesIn this role you will:
Utilize knowledge of Psychiatry policies, procedures, and programs to help members maximize their health and wellness.
Assist members and families in exploring and understanding eligibility for various financial, public or governmental programs with special emphasis on health care.
Assist members and families in effectively utilizing appropriate community resources in public and private systems.
Provide relevant member/family education to enhance understanding of member's disease, treatment and appropriate support services to assist with member/family ability to cope.
Provide on-going re-assessment of each member, modifying treatment goals as needed.
Assist existing and prospective patients navigate services with NPBHS and other psychiatry behavioral health clinical and research programs.
Assist existing and prospective patients navigate services with NPBHS and other child psychiatry behavioral health programs.
Provide assistance in coordinating urgent appointment needs, and post discharge appointment needs.
Assist with authorizations and referrals as needed
Interdisciplinary team Activities:
Organize, conduct, and participate in educational supportive and/or therapeutic programs held by or for the Center/Clinic staff.
Locate and share specialized knowledge of community resources with Center/Clinic team.
Establish shared file system of active resources for families and treatment team members
Serve as liaison to community-based long-term care centers and programs.
Maintain knowledge of the Child Psychiatry clinical and research programs. Triage patients as appropriate

QualificationsMaster's degree in psychology, social work, public health or related field required
Minimum of 2 years of psychiatric screening, caseload coordination, or related research coordination experience required. Appropriate education can substitute for 1 year of experience.
Working knowledge of health and illness and their implication for social work practice, specifically Neuro Developmental disorders
Knowledge of useful and appropriate psychosocial interventions based upon presenting member/family emotional health problems.
Ability to analyze and assess problematic conditions and behaviors including identifying factors that sustain or elicit them in a crisis situation or environment.
Specialized skill in selecting appropriate situational interventions from knowledge of a variety of theoretical techniques (e.g., crisis intervention, brief therapy, modeling, problem-oriented intervention, reality testing and therapy, etc.).
Ability to work as part of an interdisciplinary team, with knowledge of team processes and the varied functions of other health care team members.
Knowledge of the role of a social worker as consultant, educator, researcher and program developer.
Knowledge of community resources for specific member problems (i.e., emergency after-hours resources, psychiatric programs, abuse hotlines, treatment centers, in-home supportive services, caregiver resource centers, transportation, public, private and government programs.
Working knowledge of medical terminology required; psychiatry terminology experience preferred.
Demonstrated and extensive experience working with children, adolescent, young adults and their families in a medical or clinical research setting required
Demonstrated history of working effectively with multi-cultural populations
Demonstrated history of establishing and maintaining professional and friendly rapport with patients and their families and colleagues in a fast paced environments - required
Experience working with an electronic medical record preferred, experience with EPIC preferred
Ability to prioritize assignments working concurrently on several projects, and demonstrated skill and experience coordinating and completing detailed projects and reports as assigned.
Demonstrated ability at identifying need for consultation with supervising staff.
Demonstrated ability to quickly master new tasks, adapt to the changing needs of a dynamic research and clinical environment and adapt to new situations and people.
Positive attitude in high pressure situations is essential.
Ability to effectively and accurately learn and use web-based calendars and documentation systems, including Microsoft Work and advanced skills in Excel
Ability to adjust working hours to needs of research and clinical activities.
Knowledge of UCLA hospital, university forms and procedures preferred

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