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Lean Specialist - Performance Excellence

Job Description:
Responsibilities The Performance Excellence Specialist provides operations and clinical improvement support to UCLA Health System by functioning, as necessary, as a project manager, facilitator, consultant, and analyst.
The Specialist facilitates the assessment of problems, the compilation and analysis of data, the development of improvement teams, the design and collections of metrics, and the facilitation of improvement efforts.
The Specialist using Lean, Value-Based Care Redesign, and other appropriate improvement approaches to not only support performance improvement, but to implement the active daily management approach to sustain performance.
The Specialist supports continued execution and development of the "UCLA Way," which focuses on goal setting, alignment with People strategies, Dashboards, Lean / Performance Improvement activities, and Active Daily Management-including development of standard work, daily critical-to-quality metrics, visual management, rounding schedules, and huddle approaches.
The Specialist supports continued execution and development of UCLA ValU initiative, which focuses on improving clinical outcomes, the patient experience, and reducing cost to support our quality, capacity, and growth objectives.
Qualifications The incumbent must possess unique combination of skills and abilities to successfully manage a complex set of responsibilities in a high profile operation, including: 3+ years of increasingly responsible experience in hospital management or hospital consulting with a proven track record in clinical operations, clinical program development, planning, and process improvement preferred.
Comprehensive and thorough understanding of all elements of health care delivery, including strategy, business planning, operations and financial conditions.
Understanding of patient and community needs, as well as scope and level of care required by patients served.
Expertise in aspects of patient care delivery, accreditation standards and knowledge of other assigned functions, as well as development and management of operational and capital budgets.
Full understanding of, and ability to effectively respond to, elements that drive competitive advantage under dynamic conditions, such as health care industry changes, competitor actions, legal/regulatory changes and technological trends.
Ability to accomplish results and effectively integrate functions with business plans.
Consistently demonstrates and encourages a commitment to quality, customer-centeredness, productivity and continuous improvement.
Demonstrates a leadership style that builds and maintains a climate of trust and inspires commitment from others to achieve organization goals.
Ability to build, attract and develop a superior management team by demonstrating and setting high standards of behavior, performance, quality, credibility and integrity.
Raises performance to levels that would not otherwise be achieved.
Consistently interacts with all members of the organization in ways that enhance understanding, respect, cooperation and problem-solving.
Recognizes the need for change; adapts to, and causes others to adapt to values, strategies, goals and plans in response to changing business conditions.
Generates and encourages creative ideas, innovative thinking and imaginative solutions to issues or problems.
Is able and willing to solve problems from various points of view and make difficult decisions.


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